· Safe & Secure payment with:
- MB Reference;
- MB Way;
- Paypal;
- Credit /Visa /Mastercard Cards;

Have questions? Need help? Do you prefer ordering via phone or email?
Get in touch to:
+351 918 803 514 - Esperança Vitória, CEO
info@victoria-handmade.com

 We have a 14-day return policy, which means you have 14 days after receiving your item to effect a return.

The return of items applies exclusively to products that can be returned in the same conditions in which the customer received them.

We do not reimburse the costs of shipping fees on exchange or return items.

Please note that, as provided for in Portuguese law in art. 10 of DL nº 24/2014 of 14 February, commonly known as the right to regret, pieces made according to the consumer's instructions are not covered by it. In other words, we do not accept exchanges or returns of custom made-to-order products.

Find out if your masterpiece is eligible for an exchange or refund here.

We understand the importance of each piece and the value it carries. That’s why our baskets are crafted with dedication and respect for nature, minimizing waste and ensuring exclusivity. Here’s what you need to know about our shipping and delivery process:

• Handcrafted, Made-to-Order:
  Each basket is meticulously handmade just for you after your order is confirmed. Production time ranges from 3 to 15 business days, depending on the current artisanal workload.

• Personalized Delivery Estimate:
  Once your order is confirmed, you will receive an email with a more precise delivery estimate.

• Special Dates:
  If your order is intended for a specific occasion, please mention it in the notes field on the cart page before proceeding to checkout.

• Direct Contact:
  Should you wish to confirm if your basket will arrive on time, you can reach out directly to the artisan, Esperança Vitória, at +351 918 803 514, who will be happy to address your expectations.

• Shipping and Carrier Options:
  Once production is complete, you can check the shipping time for your location on the cart page by entering your postal code. We offer the express delivery options below:

  • To Portugal: CTT Express (free)
  • Worldwide: FedEx Express (also free)

We appreciate your support and for valuing the time and dedication that make each basket truly unique.