Question 1

What means of payment are available?

Accepted Answer

Payment can be made through the Credit Card system, PayPal & MB reference and MB WAY.

Question 2

Do you have a physical store?

Accepted Answer

Yes, we have our atelier and showroom where you can get a close-up view of the production of our bags and buy just a 1h15 from Lisbon, after Vila da Batalha, 13km before Fátima.

You can use the GoogleMaps by adding in the search:
''Victoria Handmade Memórias D'aldeia Lda'(https://www.google.pt/maps/place/VICTÓRIA+handmade+%7C+Memórias+D'Aldeia,+Lda./@39.6019714,-8.835896,17z/data=!3m1!4b1!4m5!3m4!1s0xd189f7edf71263b:0xc5dfea0ae69f8dcd!8m2!3d39.6019714!4d-8.8337073)' 
And you will get directly to our door.
Or write:
Rua Engenheiro Monteiro Conceição 84 / 2480-403 Corredoura - Porto de Mós. / Portugal

Question 3

What is the duration and endurance of a Victoria handmade bag?

Accepted Answer

Our bags have the same limitations and resistance as any other leather purse, cork or any other common material. They are bags for all the year without any limitation in the season Autumn / Winter, all our pieces are waterproof - protected against the water, not damaging anything in the interior. It can pick up as much rain as a leather bag can, being the durability of a Victoria handmade bag equivalent to any other purse kind.

Question 4

How much weight can a Victoria Handmade hold?

Accepted Answer

Our bags carry a lot of weight - probably more weight than ourselves can. Being that the Traditional Portuguese Basket was a piece to take to the market in order to transport grocery stores, and since the material and procedures that Victoria Handmade performs remain the same, a purse of ours can handle all the weight a person can take daily - and more.

Question 5

Does my bag have a warranty?

Accepted Answer

Yes, your Victoria Handmade has a 3 month manufacturing defect warranty. It means that any manufacturing defects will be our responsibility to ensure the restoration. This warranty does not cover wear and tear due to use or poor storage over time.

Question 6

Can I restored my bag?

Accepted Answer

Yes, we have the restoration service where 95% of the cases we can restore your piece when it wears out over the years. Please email info@victoria-handmade.com explaining the damage and send pictures of the same so we can find out the associated costs.

Question 7

Do you restore baskets that are not yours?

Accepted Answer

We are soft hearts and we cannot say no. Although it is not a piece of ours, it is still a Portuguese basket where our legacy is put into practice. Be sure to send photos of the piece to the email:
info@victoria-handmade.com
And we will give you an investment quote and how to proceed!

Question 8

Do you make exchanges and returns?

Accepted Answer

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all the items you found inside the box (namely: the piece, cloth bag and the beeswax jar). You’ll also need the receipt or proof of purchase. 
 
Please note that we do not accept exchanges or returns for products that have been personalize.
 
Find out if you comply with the terms for exchanges and returns here (click).(javascript:void(0))

Question 9

How much are the shipping costs?

Accepted Answer

The shipping costs of your Victoria Handmade bag are free worldwide.

Question 10

How long will my order take to be shipped?

Accepted Answer

Please note that taking into account the hight quality of craftsmanship we work with, orders are currently taking between 2 and 10 business days.

But if you have urgency in your order because it is a gift or another important reason for you, contact us to +351 918 803 514 or info@victoria-handmade.com (info@victoria-handmade.com)

We are available to help you.

After shipped, usually delivered in Portugal on the next business day.
For deliveries outside Portugal, see our chart(https://www.victoria-handmade.com/delivery-policy)
After dispatch, you will receive a tracking number that allows you to track the shipment online.

Question 11

Where do you ship to?

Accepted Answer

Victoria handmade are shipped to Portugal, all countries inside and outside of Europe, Asian Countries and Rest of World. We already ship to places like India, Brasil, Hong Kong, Mexico, etc, and all went well.
If you want to confirm if we ship to your destination, please contact us through info@victoria-handmade.com

Question 12

Which carrier delivers my order?

Accepted Answer

The delivery of your order is made from the carrier CTT Portugal, always in registered mail. This Carrier company have an international line and partnerships with all local carriers around the globe, ensuring shipping worldwide.

Question 13

Do I have a way to track the shipment status?

Accepted Answer

Yes, you can follow the journey of your Victoria handmade through a code that will be provided to you shortly after the shipment of your order.

FAQ's

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R. Eng. Monteiro Conceição 84
2480-403, Corredoura
Porto de Mós, Leiria, Portugal

Handmade By Our Family.

ARTISAN CARD, ESPERANÇA VITÓRIA 112926

HANDICRAFT PRODUCTIVE UNIT, 122701