Delivery Policy
DELIVERY CHART
If your masterpiece is in stock (properly identified on the product web page as 'Add to cart'), it will be shipped on the next business day.
​
If your masterpiece is on pre-order (properly identified on the product web page as 'Pre-order'), it will be made after your order.
​
Due to the artisanal production of piece by piece, we need a few days to handcraft your masterpiece.
​
If you have an important date that we should consider, please leave a note in the 'cart' section before proceeding to checkout.
​
The shipping method varies depending on the type of product and may include CTT Express, CTT Portugal, TNT, or FedEx. For specific details regarding delivery estimates and shipping costs, please refer to the 'SHIPPING/DELIVERY' section on the product page.
​
After shipping, you will receive a tracking number to track your order online.
​
Shipments are made via registered mail worldwide, delivered in person.
IMPORTANT NOTES:
It is with regret that due to the War between Ukraine and Russia, we are unable to ship to these countries. We hope that peace will be restored soon.
​
These are indicative delivery times for major destinations and do not include customs clearance time, if applicable.
​
Buyers are responsible for any applicable customs duties and import taxes. Victoria Handmade is not responsible for delays due to customs.
​
Delivery time (business days) from the business day after shipment (does not include holidays in the country of origin and destination).
​
At Victoria Handmade, we do not guarantee that all products included in the online store are immediately in stock at the time of your order. We ask for your understanding regarding delivery times, as all products are handmade, and some processes are driven by nature that we cannot control.
​
Is it for a birthday gift or another important event for you? Contact us, and we will prioritize your request to meet expectations!
​
If, for any reason, we cannot meet the delivery date, we will inform you of this circumstance by establishing a new date.
​
For the purposes of these Conditions, it shall be understood that the 'delivery' has been made or that the order has been delivered when signed by the responsible party at the agreed-upon address.
​
Delivery Impossibility If delivery attempt is not possible due to the fact that no one is available to accept it, the respective carrier will leave a pickup notice to go to the nearest carrier service counter.
​
If the order is returned to Victoria Handmade establishment due to unsuccessful delivery due to absence at the address, failure to pick up, insufficient/incorrect address, among others, due to a customer error, Victoria Handmade is not responsible for re-shipping costs. These re-shipping fees on return items will be charged to the customer on a second attempt to ship/deliver.
​Shipping & Delivery
Without prejudice to the provisions of the previous clause regarding the availability of the products, and unless extraordinary circumstances occur, orders will be shipped within the date specified in the email that we will send, provided by us after your purchase.
​
Shipping costs are free worldwide via Ctt Portugal which has a wide range of international partners that ensure delivery by the local carrier in your city.
​
To date, no Victoria Handmade orders have been left undelivered. However, delays may occur for any of the following reasons:
- product customization;
- specialized products;
- unforeseen circumstances or delivery areas.
​
If, for any reason, we can not meet the delivery date, we will inform you of that circumstance by setting a new date and we always inform you by email the confirmation of the sending.
​
For the purposes of these Conditions, it will be understood that the "delivery" was made or that the order was delivered, upon signature of the person present at the agreed upon address.
​
Impossibility of Delivery
If the attempted delivery is not possible due to the fact that no one is found to be responsible for it, the carrier in question will contact for a new delivery attempt.
​
Always confirm your home mailbox, as you may have a notification indicating that your order is for lifting at the nearest post office. If you can not be at the agreed place of delivery on the scheduled day, we ask that you contact us as soon as possible to establish a new delivery date to info@victoria-handmade.com
​
If the order is returned to Victoria Handmade Establishment due to unsuccessful delivery due to absence at the address, failure to pick up, insufficient / incorrect address, among others - by a customer failure -, Victoria Handmade is not responsible for re-shipping costs. These re-shipping rates on return items will be charged to the customer on a second shipping / delivery attempt.
​
Customs, Taxes and Duties
Please note, that all prices mention in this website are not including import taxes. For Non-EU countries, your goods may be subject to taxes and custom charges, which are levied once your shipment reaches your country of delivery.
We are not responsible for the custom and taxes charged on your shipment. Any applicable fees will be due upon delivery.