Beeswax is a natural product that helps in the maintenance and preservation of your Victoria Handmade basket bag!
Beeswax
· Use beeswax when you feel that your bag is with a ruff look;
· To clean & preserve the color and brightness of the bag, use a cloth with beeswax and go through all the piece, including leather and hardware accessories.
· For a long term, avoid storing your piece in humid and poorly ventilated spaces - store it in its non woven bag (goes as offer when you purchase a Victoria Handmade) in a place that circulates air (eg. hanging on a hanger, open cupboards - never closed -, etc.)
Note: When storing your Victoria Handmade for a while, first pass a good amount of beeswax over the entire piece before storing it - especially in the hardware and reed body, to protect your basketbag from moisture.· To keep the natural beauty of your bag much longer, apply beeswax between 1 to 2 times a month - depending on its regular use.
· To clean moisture or dirt, make the above recommendations.
· Your order will be dispatched between 1-3 business days;
· Usually delivered in Portugal on the next business day after shipped;
· For deliveries outside Portugal, see our chart;
· After dispatch, you will receive a tracking number that allows you to track the shipment online;
· Shipping is done free worldwide in registered mail delivered by hand by the closest carrier at your home - our carrier is CTT PORTUGAL which has a wide range of partners that ensures delivery worldwide;· Safe & Secure payment with:
- MB Reference;
- MB Way;
- Paypal;
- Credit /Visa /Mastercard Cards;Have questions? Need help? Do you prefer ordering via phone or email?
Get in touch to:
+351 918 803 514 - Esperança Vitória, CEO
info@victoria-handmade.comWe have a 14-day return policy, which means you have 14 days after receiving your item to effect a return.
The return of items applies exclusively to products that can be returned in the same conditions in which the customer received them.
We do not reimburse the costs of shipping fees on exchange or return items.
Please note that, as provided for in Portuguese law in art. 10 of DL nº 24/2014 of 14 February, commonly known as the right to regret, pieces made according to the consumer's instructions are not covered by it. In other words, we do not accept exchanges or returns of custom made-to-order products.
Find out if your masterpiece is eligible for an exchange or refund here.
· Due to artisanal production piece by piece, we need a few days to handcraft your masterpiece, based on arriving on time for Christmas, 25 Dec. 2023. However, if there is another important date that we must take into account, please leave a note in the ''cart'' section before proceeding to checkout.
· For Christmas gifts to arrive in time to be placed under the tree, order before the dates indicated below:
> Mainland Portugal, order by Dec. 19th
> Portuguese Islands, order by Dec. 10th
> Europe, order by Dec. 19th
> UK, order by Dec. 15th
> USA, order by Dec. 13th
> Rest of the world, Dec. 8th
*These dates are indicative based on the delivery time estimated by the carrier, however we cannot 100% guarantee delivery before December 25th. To protect yourself, place your order as soon as possible, before the dates indicated above.
· After handmade production time and shipment, the expected delivery time is:
· CONTINENTAL PORTUGAL
- Via Ctt Express /
- 1 to 2 Business Days /
- FREE /
· AZORES AND MADEIRA ISLANDS
- Via Ctt Portugal /
- 7 to 15 Business Days /
- FREE /
· EUROPE
- Via FedEx (TNT) /
- 1 to 3 Business Days /
- FREE /
· UK
- Via FedEx (TNT) /
- 3 to 5 Business Days /
- FREE /
· USA
- Via FedEx (TNT) /
- 5 to 7 Business Days /
- FREE /
· REST OF THE WORLD
- Via FedEx (TNT) /
- 5 to 15 Business Days /
- FREE /
· After dispatch, you will receive a tracking number that allows you to track the shipment online;
· Shipping is done free worldwide in registered mail delivered by hand.
· Due to artisanal production piece by piece, we need a few days to handcraft your masterpiece, based on arriving on time for Christmas, 25 Dec. 2023. However, if there is another important date that we must take into account, please leave a note in the ''cart'' section before proceeding to checkout.
· For Christmas gifts to arrive in time to be placed under the tree, order before the dates indicated below:
> Mainland Portugal, order by Dec. 19th
> Portuguese Islands, order by Dec. 10th
> Europe, order by Dec. 19th
> UK, order by Dec. 15th
> USA, order by Dec. 13th
> Rest of the world, Dec. 8th
*These dates are indicative based on the delivery time estimated by the carrier, however we cannot 100% guarantee delivery before December 25th. To protect yourself, place your order as soon as possible, before the dates indicated above.
· After handmade production time and shipment, the expected delivery time is:
· CONTINENTAL PORTUGAL
- Via Ctt Express /
- 1 to 2 Business Days /
- FREE /
· AZORES AND MADEIRA ISLANDS
- Via Ctt Portugal /
- 7 to 15 Business Days /
- FREE /
· EUROPE
- Via FedEx (TNT) /
- 1 to 3 Business Days /
- FREE /
· UK
- Via FedEx (TNT) /
- 3 to 5 Business Days /
- FREE /
· USA
- Via FedEx (TNT) /
- 5 to 7 Business Days /
- FREE /
· REST OF THE WORLD
- Via FedEx (TNT) /
- 5 to 15 Business Days /
- FREE /
· After dispatch, you will receive a tracking number that allows you to track the shipment online;
· Shipping is done free worldwide in registered mail delivered by hand.
- If this masterpiece is in stock (properly identified on this webpage as 'Add to Cart'), it will be shipped the next business day.
- If this masterpiece is on pre-order (properly identified on this webpage as 'Pre-order'), it will be made after your order. Due to the handmade production of each piece, we need a few days to craft it especially for you.
- If you have an important date we should consider, please leave a note in the 'cart' section before proceeding to checkout, or contact us directly to +351 918 803 514
- After the handmade production time and shipping, the estimated delivery by the carrier is:
- Continental PORTUGAL
> FREE Shipping / Via Registered Ctt Express / 1 to 2 business days
- Islands PORTUGAL
> FREE Shipping / Via Registered Ctt Portugal / 10 to 15 business days
- SPAIN
> FREE Shipping / Via Correos Express / 3 to 5 business days
- EUROPE + UK
> FREE Shipping / Via Ctt Portugal and delivered by your Local Carrier / 4 to 10 business days
> Via FedEx Express Shipping / +30€ / 2 to 5 business days
- USA
> FREE Shipping / Via Ctt Portugal and delivered by your Local Carrier / 7 to 15 business days
> Via FedEx Express Shipping / +50€ / 3 to 7 business days
- REST OF THE WORLD
> FREE Shipping / Via Ctt Portugal and delivered by your Local Carrier / 7 to 20 business days
> Via FedEx Express Shipping / +65€ / 3 to 10 business days
*Please note that we’re not responsible for extra time or extra costs due customs processes.
